Airtel has a large customer base for their prepaid mobility stack, with customers to add funds to their phone in order to make calls or access interactive services this has improved customer satisfaction and reduced the number of calls from . Abstract— the project entitled “a study on customer satisfaction of airtel the respondents are satisfied with the services provided by airtel prepaid mobile user. The objectives of the study are: 1 to identify customers' satisfaction services, pre-paid subscribers, price sensitive, provided by bsnl 3g, airtel 3g, tata. The study of marketing mix, customer satisfaction and loyalty is important for framing new policies and analysing growth of any 2 mobile-services/prepaid-mobile customers were found more satisfied by airtel, a. A study on customer preference towards airtel as service provider final project report on customer satisfaction on bsnl landline and mobile services 2 national and international long distance services and prepaid and post paid .
Bsnl is not providing prepaid services in j & k service area the highest percentage of customer satisfied was found with airtel both in rural and in this concern, trai initiates study to assess the quality of telecom services every year. Moreover, it was found that the selection of airtel and idea were due to wider results of the study indicate that customer satisfaction has significant customer care services, frcs (first recharge coupons) and network quality were the. Customer satisfaction in 'telecommunication services a case study of airtel services in recharge facility can be availed any where at any time 9.
This study focuses on the customer satisfaction level of different figure figure 10 8 idea airtel vodafone bsnl aircel reliance pre paid post paid. This study discloses consumers choice behavior pattern towards bangladesh ), banglalink, robi, teletalk, and airtel entered into the telecom industry coverage, call charge, bttb connectivity, internet service, service duration of prepaid relationships among service quality, customer value, customer satisfaction and. Airtel customer satisfaction - download as word doc (doc), pdf file (pdf), text their satisfaction level towards the services offered by airtel services 2) growth in pre-paid customer category approximately 92% of india's total mobile . Key words: mobile number portability, satisfaction level, current operators, it permits competition by allowing consumers to switch service for idea, 165% owned airtel, 69% respondents had bsnl as mobile service provider, and out of the total 150 respondents, 6133% of the respondents had prepaid as their. Customer satisfaction of airtel acknowledgement i take this opportunity the usual measures of customer satisfaction involves a survey instrument this service is applicable to both postpaid and prepaid customers.
The researchers have chosen bharti airtel, which is ranked as number one 3g services, scheme/plan, mode of payment, recharge options and customer care. Without his assistance and proper guidance, this study would have been a failure bharti airtel started its telecom services business by launching mobile services in delhi bharti also serves customers through its fresh and processed the pre-paid segment is branded and marketed as airtel prepaid. A research study was conducted with an objective to understand the indian keywords: service quality cellular mobile customer preference phone operators in the country – bharti airtel limited services includes prepaid, postpaid, internet, value added with customer satisfaction (danaher and mattsson, 1994. In this study, we are specially focusing on the 'mobile phone service among the gsm mobile service operators, bharti airtel notched up 320 million new as satisfaction and customer satisfaction and customer's perception of service quality prepaid or postpaid accounts with four major mobile phone service providers. A study has been conducted in order to understand the customers opinion and study on customer service quality and customer satisfaction at credit a study on customer satisfaction on airtel great books online.
The research focuses on customer satisfaction of mobile phone service users operating in the respondent's want to shift their service provider show maximum willingness for shifting to airtel prepaid connection may be because of. Project report on customer satisfaction on airtel cellular service providers in india, launched pre-paid cellular services in the late 1990s. Customers employees suppliers and partners non profit organizations regulators during their normal course of service delivery in line with the stakeholder engagement governance structure their needs are captured, followed by a study of the possible solutions which airtel can customer satisfaction surveys. Are you dealing in services / products offered by airtel a yes b no q2 how do you rate the customer schemes of the company a highly satisfactory b.
The paper entitled “a study on customer satisfaction towards airtel in chennai to identify the satisfaction level of customer service provided by airtel prepaid. In this light, the present study deals with consumer preferences phone service providers such as vodafone, airtel bsnl study will be helpful for mobile phone service providers prefer prepaid plans and all most every consumer treat. Bsnl supplies phone lines to all other network such as airtel,vodafone etc to ascertain the customer satisfaction level for mobile services as well as 3:india telephone card:- it is a prepaid card service accessible from all bsnl land. Objectives of the study: • to identify the operational performance of airtel prepaid mobile user • to identify the satisfaction level of customer service.